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Warranty terms

The standard legal warranty applies to all products sold by Allzora. You are entitled to a reliable product that meets the description. A product is defective if it’s incomplete, damaged or broken, or if it doesn’t work properly or can’t be used as described by the seller.

You as a buyer have the duty to investigate, which means you are expected to ask the seller if the product is suitable for your intended use. If you receive an unreliable product, you are entitled to a free repair or a new product.

You can’t always choose between a free repair or a new product, as Allzora reserves the right to offer a repair. Should a warranty issue occur within a reasonable timeframe, provided the product was used for its intended purpose, Allzora will solve the issue for you.

Please note that damage caused by weather conditions is not covered by the warranty. There is therefore no question of a damage or not functioning item. Please contact your insurance company to solve this type of issue.

Please contact our customer service to make a warranty claim, if the issue is covered by the standard legal warranty Allzora will solve your issue by offering you the most suitable solution, either by supplying replacement parts, a partial refund or a whole new product.

Returns conditions

The cooling off period for Allzora products is 21 days. The return period starts on the day you receive the item. Multiple items in one order? Then you're in luck. The cooling off period only takes effect once you have received all your products.

If the product is damaged or incomplete, please let us know.

If you’re not happy with your purchase (including clearance and sale articles), you can return the product(s) if they are complete and in their original packaging and state.

Want to know more about the cooling off period?

We offer a cooling off period at Allzora. Within this time period, you can look at the article and try it like you would in a store. As soon as you put the article to use, the cooling off period has ended.

After you’ve notified us of the products you would like to return, you can schedule an appointment to have the item picked up.

We shall return the full payment within 14 days after we received the returned article. Please note that, as far as technically possible, the refund will be issued to the same account and via the same method as used to place the order.

Item has arrived damaged

We’re very sorry to hear your item is damaged. You can get in contact with our Customer Service team. They can help you with your request. If you're able to share the detailed pictures as well, we can help you as fast as possible.